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As a Patient of Axminster Medical Group, you have the right to:
Timely, Quality Care
Choice of quality physicians, health care professionals and providers.
Candid discussion of appropriate or medically necessary treatment options for your condition, regardless of cost or benefit coverage.
Timely access to your primary care physician and referrals to specialists when medically necessary.
Use Emergency Services when you, as a prudent layperson acting reasonably, believe that an Emergency Medical Condition exists.
Actively participate in decisions regarding your own health and treatment options.
Receive urgently needed services.
Treatment With Dignity and Respect
Be treated with dignity and respect and to have your right to privacy recognized.
Exercise these rights regardless of your race, disability, ethnicity, gender, sexual orientation, creed, age, religion or your national origin, cultural or educational background, or your economic or health status, English proficiency, reading skills or source of payment for your health care.
Confidential treatment of all communications and records pertaining to your health care and the care of the patients. You have the right to access your medical records.
Extend your rights to any person who may have legal responsibility to make decisions on your behalf regarding your medical care.
Refuse treatment or leave a medical facility, even against the advice of a physician, provided you accept the responsibility and consequences of the decision.
Complete an Advance Directive, Living Will or other directive.
Make recommendations regarding the member's rights and responsibilities policies.
Health Plan Information
Information about your health plan covered services, and member rights and responsibilities.
Know the names and qualification of physicians, health care professionals and contracting providers involved in your medical treatment.
Receive information about an illness, the course of treatment and prospects for recovery in terms you can understand, including how medical treatment decisions are made by the contracting medical group.
Information about your medications - what they are, how to take them and possible side effects.
Receive as much information about any proposed treatment or procedure as you may need in order to give informed consent or to refuse a course of treatment.
Reasonable continuity of care in the outpatient and inpatient settings.
Be advised if a physician proposes to engage in experimental or investigational procedures affecting your health care or treatment.
Timely Problem Resolution
Voice complaints and appeals.
Responsiveness to reasonable requests made for services including evaluations and referrals.
As a Member of Axminster Medical Group, You Have the Responsibility to:
Provide to the extent possible, physicians, health care professionals and contracting to providers the information needed in order to care for you.
Do your part to improve your own health condition by keeping appointments and following treatment plans, instructions and care that you have agreed on with your physician(s).
Participate, to the degree possible, in understanding your behavioral health problems and developing mutually agreed upon treatment goals.
Adhere to behavior that reasonably supports your treatment plan and the recommendation of your primary care physician or other contracting medical provider.
Review information regarding covered services, policies and procedures as stated in your Member Handbook or Evidence of Coverage booklet.
Contact your physician or health plan with any questions or concerns about your health benefits or health care services.
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